Contact Us
Got a question about a review, spotted something that needs updating, or just want to tell us about your experience with a sweepstakes casino? This page explains how to reach the team behind Sweepstakes Casinos and what we can (and can't) help with.
How to reach us
The best way to contact us is by email at [email protected]. We read every message and try to respond within a few business days, though busier periods can slow that down. Please include as much detail as possible — the operator name, screenshots, or dates — if you're flagging something about a specific site we've covered.
What we can help with
- Corrections or updates to information on our list of sweepstakes casinos, including eligible states, coin packages, or promotional terms that have changed
- Feedback on a platform's welcome offer, redemption process, or customer service, based on your own experience
- General questions about how the sweepstakes casino model works, including the difference between Gold Coins and Sweepstakes Coins
- Suggestions for operators or topics you'd like us to cover
- Reports of broken links, outdated ratings, or anything else that looks wrong on the site
What we can't help with
We're an independent review and comparison resource, not a casino operator, payment processor, or regulator. That means we're not able to:
- Process redemptions, refunds, or account issues on your behalf — those requests need to go directly to the platform in question, through the support channel listed in its terms and conditions
- Verify your identity or resolve KYC (know-your-customer) document checks — this is handled solely by the operator you signed up with
- Give legal or tax advice about sweepstakes prize redemptions — for that, a licensed professional or your state's official guidance is the right resource
- Confirm whether a specific site is legal to use in your state — availability changes and operators set their own eligibility rules, so always check the platform's current terms directly
Before you get in touch about a specific site
If your question relates to one of the operators featured in our list of sweepstakes and non-GamStop casinos, it often helps to check a few things first:
- The operator's own terms and conditions page, which usually lists eligible states, minimum redemption thresholds, and identity verification requirements
- Whether your account has completed any required identity checks, since most platforms hold redemptions until this is done
- Recent changes to state eligibility, since operators can and do adjust which states they serve
For background on how the sweepstakes model works, including the role of free entry methods and daily coin rewards, our editorial content across the site covers this in more depth than we can in a short reply.
Feedback that shapes our reviews
Our ratings are based on research into publicly available terms, promotional structures, and game libraries — we don't accept payment to influence where an operator sits on our list. Reader feedback is genuinely useful here: if a coin package, welcome offer, or redemption process has changed since we last checked, telling us helps keep the page accurate for the next visitor.
Responsible play and account concerns
If you or someone you know is finding it difficult to keep sweepstakes-style play in check, that's not something we can address through this contact page, but it's an important topic. Visit our responsible gambling page for information on managing play and where to find support.
Other pages that might answer your question first
A lot of common questions are already covered elsewhere on the site. Our About Us page explains who we are and how we approach reviews, while our terms and conditions page sets out the rules for using Sweepstakes Casinos itself. Checking these first can often save you a round trip.